Shipping Policy

This Shipping Policy applies to all orders placed through VIBRANT VELLUM SDN BHD (“Company”, “we”, “us”, or “our”) via our website at https://vibrantvellum.online/.

The Company sells Cables and Connectors, Earphones, Headphones, Speakers, and Accessories. We currently provide delivery services within Malaysia only.

By placing an order through our website, you acknowledge and agree to the terms and conditions of this Shipping Policy.

Definitions

For the purposes of this Shipping Policy:

  • “Company” (referred to as either “the Company”, “We”, “Us” or “Our” in this Shipping Policy) refers to VIBRANT VELLUM SDN BHD.
  • “Goods” refers to the items offered for sale on the Service, including but not limited to cables, connectors, earphones, headphones, speakers, and accessories.
  • “Orders” means a request by You to purchase Goods from Us.
  • “Service” refers to the VIBRANT VELLUM SDN BHD website, accessible from https://vibrantvellum.online/.
  • “You” means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
  • “Shipping” refers to the process of preparing and delivering Goods from the Company to the delivery address provided by You.
  • “Delivery” refers to the completion of shipment of the Goods to the delivery address provided by You.
  • “Business Days” means days on which normal business operations are conducted, excluding applicable public holidays, unless otherwise stated.

1. General Shipping Information

The Company provides shipping services for Orders placed through our Website.

Our current shipping service is available within Malaysia only.

At this time:

  • Shipping is available within Malaysia only.
  • No international shipping is available.
  • No overnight delivery is available.
  • Standard shipping is provided at no additional shipping fee.
  • Orders are generally delivered within 7 days, subject to the circumstances described in this Policy.

Customers are responsible for providing accurate and complete delivery information when placing an Order.

2. Shipping Destinations

The Company currently ships Goods to delivery addresses located within Malaysia.

This includes eligible residential and business addresses within Malaysia that can be serviced by our appointed delivery or courier provider.

We do not currently provide shipping services to destinations outside Malaysia.

International shipping is not available.

If You attempt to place an Order using an international delivery address, the Company reserves the right to reject or cancel the Order.

Customers should ensure that their delivery address is located within Malaysia before completing their purchase.

3. No International Shipping

At present, the Company does not ship Goods internationally.

We do not accept Orders requiring delivery to destinations outside Malaysia, including overseas residential addresses, international business addresses, freight forwarding destinations outside Malaysia, or other international destinations.

If You require delivery outside Malaysia, the Company may be unable to fulfil the Order.

The Company reserves the right to cancel any Order where the delivery address is outside Malaysia.

4. Shipping Fee

The Company currently provides free shipping within Malaysia.

No additional shipping fee will be charged for eligible Orders delivered within Malaysia, unless otherwise clearly stated on the Website at the time of purchase.

Customers should review the Order summary before completing payment to confirm the final amount payable.

The Company reserves the right to change its shipping fee structure in the future. Any applicable shipping charges introduced in the future will be displayed on the Website or during the checkout process before the Order is completed.

5. Delivery Timeframe

The estimated delivery timeframe for Orders is within 7 days.

The 7-day delivery timeframe applies to standard delivery and begins after the Order has been successfully placed and the relevant payment has been successfully received and verified.

Delivery may occur earlier than the estimated timeframe depending on the destination, courier availability, Order processing, and other circumstances.

The stated delivery timeframe is an estimated timeframe and should not be interpreted as a guaranteed delivery date unless expressly stated otherwise.

6. No Overnight Delivery

The Company does not provide overnight delivery.

Customers cannot request same-night or overnight delivery services through the Website.

Orders are processed and delivered using the Company’s available standard delivery arrangements.

Requests for urgent, same-day, next-day, or overnight delivery cannot be guaranteed and may not be accepted.

Customers who require immediate delivery should take this limitation into consideration before placing an Order.

7. Order Processing

After You place an Order, the Company will process the Order and prepare the Goods for shipment.

Order processing may involve:

  1. Verification of the Order;
  2. Verification of payment;
  3. Confirmation of product availability;
  4. Picking and preparing the Goods;
  5. Packaging the Goods;
  6. Preparing shipping documentation;
  7. Handover to the appointed courier or delivery provider; and
  8. Delivery to the address provided by You.

Processing times may vary depending on Order volume, product availability, weekends, public holidays, operational circumstances, and other factors.

The delivery timeframe begins after the Order has been properly processed and released for delivery.

8. Accurate Delivery Information

You are responsible for providing accurate and complete delivery information when placing an Order.

This may include:

  • Full recipient name;
  • Complete delivery address;
  • Building or unit number, where applicable;
  • Postcode;
  • City;
  • State;
  • Contact number; and
  • Any other information reasonably required for successful delivery.

The Company is not responsible for delivery delays, failed deliveries, returned parcels, or additional complications resulting from incorrect, incomplete, outdated, or misleading information provided by You.

Customers should carefully review their delivery information before completing an Order.

9. Changes to Delivery Address

If You need to change the delivery address after placing an Order, You should contact the Company as soon as possible at:

Email: vibrant-vellum@outlook.com

A delivery address change is not guaranteed once the Order has been processed, packed, or handed over to the courier.

If the Order has already been dispatched, the Company may be unable to change the delivery address.

Any address changes requested after dispatch may need to be handled directly with the relevant courier, subject to the courier’s policies and capabilities.

10. Courier and Delivery Service

The Company may use third-party courier or logistics providers to deliver Goods.

Once the Goods have been handed over to the appointed courier, delivery may be subject to the courier’s operating procedures, delivery routes, service coverage, and other operational circumstances.

The Company will take reasonable steps to arrange delivery but does not control the day-to-day operations of independent courier providers.

Where a courier tracking number is available, the Company may provide tracking information to the customer.

11. Delivery Tracking

Where tracking is available, customers may use the tracking information provided by the Company or the relevant courier to monitor the progress of their shipment.

Tracking information may not become available immediately after an Order is dispatched.

There may also be delays between the physical movement of a parcel and the updating of online tracking information.

The Company is not responsible for temporary inaccuracies, delays, or interruptions in third-party tracking systems.

12. Delivery Attempts

The courier may make one or more delivery attempts depending on its delivery procedures.

Customers are responsible for ensuring that someone is reasonably available to receive the parcel at the provided delivery address where required.

If delivery cannot be completed because the recipient is unavailable, the address is inaccessible, the delivery information is incorrect, or the parcel is otherwise unable to be delivered, the courier may arrange another delivery attempt or take other action according to its procedures.

The Company cannot guarantee the number of delivery attempts made by a third-party courier.

13. Failed Delivery

A delivery may be considered unsuccessful where:

  • The recipient is unavailable;
  • The delivery address is incorrect or incomplete;
  • The recipient refuses to accept the parcel;
  • The delivery location cannot be accessed;
  • The courier cannot contact the recipient;
  • The recipient fails to respond to delivery arrangements;
  • The delivery area is temporarily inaccessible; or
  • Other circumstances prevent successful delivery.

Where a parcel is returned to the Company following a failed delivery, the Company may contact the customer to determine the next appropriate action.

14. Delivery Delays

Although the Company aims to deliver Orders within 7 days, delays may occasionally occur.

Delivery may be delayed due to circumstances including:

  • High Order volumes;
  • Courier delays;
  • Public holidays;
  • Weekends;
  • Severe weather;
  • Flooding;
  • Natural disasters;
  • Road closures;
  • Traffic conditions;
  • Operational disruptions;
  • Incorrect delivery information;
  • Failed delivery attempts;
  • Remote or difficult-to-access delivery locations;
  • Technical problems;
  • System disruptions;
  • Government restrictions;
  • Security incidents; or
  • Other circumstances outside the Company’s reasonable control.

Where a delivery is delayed, the Company will take reasonable steps to assist customers where possible.

15. Delivery to Remote Areas

Certain areas within Malaysia may require additional delivery time depending on courier coverage, distance, accessibility, or local delivery conditions.

While the Company aims to maintain the stated delivery timeframe, delivery to remote, rural, island, or otherwise difficult-to-access areas may take longer than standard delivery.

The Company does not provide overnight delivery to such areas.

16. Public Holidays and Non-Business Days

Orders placed during weekends, public holidays, or periods of high Order volume may require additional processing time.

Courier operations may also be affected by public holidays and non-business days.

Accordingly, the estimated 7-day delivery timeframe may be affected by such circumstances.

Customers are encouraged to place Orders in advance when Goods are required for a specific occasion or date.

17. Inspection Upon Delivery

Customers should inspect the parcel as soon as possible after receiving it.

If the parcel appears visibly damaged, customers are encouraged to take photographs or videos of the parcel before opening it.

Customers should also record a clear and continuous unboxing video showing:

  • The unopened parcel;
  • Shipping label;
  • External packaging;
  • Opening of the parcel;
  • Goods received;
  • Accessories and components included; and
  • The condition of the Goods.

This evidence may be required if the customer later submits a return, refund, exchange, or replacement request.

For further requirements, customers should refer to the Company’s Return, Refund and Exchange Policy.

18. Damaged Parcels

If You receive a parcel that appears damaged, You should document the condition of the parcel immediately.

Where possible, take clear photographs and videos showing:

  • The shipping label;
  • External packaging;
  • Visible dents, tears, punctures, crushing, water damage, or other damage;
  • Internal packaging; and
  • The Goods inside the parcel.

Customers should contact the Company promptly if the Goods are damaged or defective.

Any return, refund, or exchange request remains subject to the requirements of the Company’s Return, Refund and Exchange Policy.

19. Wrong or Missing Goods

If You receive an incorrect product, missing product, incorrect quantity, or other issue with the contents of Your Order, You must notify the Company within the timeframe stated in the Return, Refund and Exchange Policy.

Customers should provide appropriate evidence, including the Order details and relevant photographs or videos.

The Company will review the information provided and determine the appropriate resolution.

20. Shipping and Return Policy

Shipping matters are governed by this Shipping Policy.

Returns, refunds, exchanges, and replacements are governed by the Company’s Return, Refund and Exchange Policy.

Customers should review both policies before placing an Order.

Nothing in this Shipping Policy limits any rights or protections available to customers under applicable law.

21. Incorrect or Incomplete Address

If You provide an incorrect or incomplete delivery address, the Company may be unable to complete delivery.

The Company will not be responsible for delays, failed deliveries, returned parcels, or other consequences caused by incorrect or incomplete delivery information supplied by You.

Customers should contact the Company immediately if they discover that their delivery information is incorrect.

The Company will attempt to assist where reasonably possible, but changes cannot be guaranteed once an Order has been dispatched.

22. Refusal of Delivery

If a customer refuses to accept a correctly addressed and properly dispatched parcel without a valid reason, the parcel may be returned to the Company.

Any subsequent action will be determined based on the circumstances and the Company’s applicable policies.

Refusal of delivery does not automatically entitle the customer to a refund.

Any refund request will remain subject to the Company’s Return, Refund and Exchange Policy and applicable law.

23. Lost Parcels

If a parcel appears to have been lost during delivery, customers should contact the Company at:

Email: vibrant-vellum@outlook.com

The Company may contact the relevant courier or delivery provider to investigate the shipment.

Customers may be required to provide their Order number and other relevant information.

The outcome of a lost parcel investigation may depend on the courier’s investigation and available delivery records.

24. Delivery Confirmation

A delivery may be considered completed when the courier’s tracking system records the parcel as delivered to the delivery address provided by the customer.

Where available, delivery confirmation may include information such as delivery date, delivery status, recipient confirmation, photograph, signature, or other confirmation method used by the courier.

If a customer believes a parcel has been incorrectly marked as delivered, the customer should contact the Company promptly so that the matter can be investigated.

25. Orders Returned to Sender

A parcel may be returned to the Company if delivery cannot be completed.

This may occur due to:

  • Incorrect address;
  • Incomplete address;
  • Recipient unavailable;
  • Refusal of delivery;
  • Failed delivery attempts;
  • Recipient not responding to courier communications; or
  • Other reasons determined by the courier.

If the parcel is returned to the Company, We may contact the customer to determine whether another delivery arrangement is possible.

26. Shipping Restrictions

The Company currently provides shipping within Malaysia only.

The following services are not available:

  • International shipping;
  • Overseas delivery;
  • Overnight delivery;
  • Guaranteed same-day delivery; and
  • Guaranteed next-day delivery.

The Company may introduce additional delivery services in the future at its discretion.

27. No International Orders

Customers must not use the Website to place Orders requiring delivery outside Malaysia.

If an Order is placed with an international delivery address, the Company reserves the right to cancel the Order.

Where payment has already been received for an Order that cannot be fulfilled because the delivery address is outside Malaysia, the Company will arrange an appropriate refund where applicable.

28. Free Shipping

The Company’s standard shipping service within Malaysia currently carries no shipping fee.

The free shipping arrangement applies to eligible Orders under the Company’s standard delivery service.

Free shipping does not mean that the Company provides express, overnight, same-day, or international delivery.

Any future changes to the Company’s shipping charges or shipping options will be communicated through the Website or checkout process.

29. Force Majeure

The Company shall not be liable for shipping delays or failure to deliver caused by circumstances beyond Our reasonable control.

Such circumstances may include:

  • Natural disasters;
  • Floods;
  • Fires;
  • Severe weather;
  • Pandemics or epidemics;
  • War;
  • Civil unrest;
  • Government restrictions;
  • Strikes;
  • Labour disputes;
  • Road closures;
  • Courier disruptions;
  • Transportation disruptions;
  • Power failures;
  • Internet or system failures;
  • Cybersecurity incidents;
  • Supplier disruptions; or
  • Other events beyond the Company’s reasonable control.

Where such circumstances occur, the Company will take reasonable steps to minimize the impact where possible.

30. Changes to This Shipping Policy

The Company reserves the right to update, amend, modify, or replace this Shipping Policy at any time.

Any changes will be published on the Website with an updated effective date where appropriate.

Customers are encouraged to review this Shipping Policy before placing an Order.

The version of this Shipping Policy applicable to an Order will generally be the version published at the time the Order is placed, subject to applicable law.

31. Governing Law

This Shipping Policy shall be governed by and construed in accordance with the laws of Malaysia.

Any dispute, claim, or disagreement arising out of or relating to this Shipping Policy, the delivery of Goods, or the Company’s shipping services shall be subject to the applicable laws and jurisdiction of Malaysia.

Where permitted by applicable law, You agree to submit to the jurisdiction of the courts of Malaysia in relation to any dispute arising from or connected with this Shipping Policy.

Nothing in this section is intended to exclude or restrict any mandatory rights or remedies available to consumers under applicable Malaysian law.

32. Contact Us

If You have any questions regarding this Shipping Policy, delivery arrangements, Order status, or shipping issues, please contact Us using the details below:

VIBRANT VELLUM SDN BHD
Website: https://vibrantvellum.online/
Business: Cables and Connectors, Earphones, Headphones, Speakers, and Accessories
Email: vibrant-vellum@outlook.com

When contacting Us regarding an Order, please provide Your Order number, name, delivery information, and any relevant details so that We can assist You efficiently.

33. Acknowledgement

By placing an Order through https://vibrantvellum.online/, You acknowledge that:

  • Shipping is currently available within Malaysia only;
  • International shipping is not available;
  • No overnight delivery is available;
  • Standard shipping within Malaysia currently carries no shipping fee; and
  • The estimated standard delivery timeframe is within 7 days, subject to the circumstances described in this Shipping Policy.

By completing an Order, You confirm that You have read, understood, and agreed to this Shipping Policy.