Terms and Conditions – VIBRANT VELLUM SDN BHD

Please read these Terms & Conditions carefully before using the website operated by VIBRANT VELLUM SDN BHD.

These Terms & Conditions govern your access to and use of our website at https://vibrantvellum.online/ and any purchase of products made through the website.

By accessing, browsing, registering an account, placing an order, or purchasing any product through the website, you acknowledge that you have read, understood, and agreed to be bound by these Terms & Conditions.

If you do not agree with any part of these Terms & Conditions, please do not use our website or purchase products through our website.

Definitions

For the purposes of these Terms & Conditions:

“Company” (referred to as either “the Company”, “We”, “Us” or “Our” in these Terms & Conditions) refers to VIBRANT VELLUM SDN BHD.
“Goods” refers to the items offered for sale on the Service, including but not limited to cables, connectors, earphones, headphones, speakers, and accessories.
“Orders” means a request by You to purchase Goods from Us.
“Service” refers to the VIBRANT VELLUM SDN BHD website, accessible from https://vibrantvellum.online/.
“You” means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
“Website” refers to the Service operated by the Company.
“Content” refers to all text, images, graphics, product information, descriptions, logos, photographs, videos, designs, software, and other materials displayed on the Service.
“Account” means an account that You may create on the Service to access certain features or purchase Goods.
“Third Party” means any individual, company, service provider, platform, payment provider, courier, or other entity that is independent of the Company.

1. Acceptance of Terms

These Terms & Conditions constitute a legally binding agreement between You and VIBRANT VELLUM SDN BHD concerning your access to and use of the Service.

By using the Service, You confirm that:

You have the legal capacity to enter into these Terms & Conditions;
The information You provide to Us is accurate and complete;
You will use the Service in accordance with these Terms & Conditions;
You will comply with all applicable laws and regulations; and
You will not use the Service for any unlawful, fraudulent, abusive, or unauthorized purpose.

If You are accessing or using the Service on behalf of a company, organization, or other legal entity, You represent that You have the authority to bind that entity to these Terms & Conditions.

2. Website Use

You may use the Service for lawful purposes only.

You agree not to use the Service:

For any unlawful or fraudulent purpose;
To violate any applicable law or regulation;
To interfere with or disrupt the operation of the Website;
To gain unauthorized access to any part of the Website;
To attempt to obtain unauthorized access to another user’s account;
To upload malicious software, viruses, or harmful code;
To collect or misuse information belonging to other users;
To reproduce, copy, distribute, modify, or exploit Website Content without authorization;
To impersonate another person or entity;
To submit false or misleading information;
To engage in activities that may damage the Company’s reputation or business; or
In any manner that could interfere with the rights of the Company or other users.

The Company reserves the right to restrict, suspend, or terminate access to the Service where We reasonably believe that these Terms & Conditions have been violated.

3. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, specifications, features, prices, availability, and other information displayed on the Website are accurate and up to date.

However, product information may occasionally contain errors, omissions, inaccuracies, or typographical mistakes.

Product images are provided for illustration and reference purposes. Actual products may vary slightly in appearance, color, packaging, labeling, or other visual characteristics due to manufacturer updates, screen settings, photography conditions, or other factors.

The Company reserves the right to correct errors, update information, modify product descriptions, or make changes to product availability at any time without prior notice.

4. Product Availability

All Goods displayed on the Website are subject to availability.

The display of a product on the Website does not guarantee that the product will remain available for purchase.

We reserve the right to:

Limit the quantity of Goods available for purchase;
Discontinue a product;
Remove a product from the Website;
Correct product availability information;
Reject an Order due to insufficient stock; or
Cancel an Order where the requested Goods are unavailable.

If We are unable to fulfil an accepted Order because the product has become unavailable, We will notify You and provide an appropriate resolution.

5. Orders

When You place an Order through the Website, You are making a request to purchase the selected Goods.

You are responsible for reviewing all Order information before completing your purchase, including:

Product name;
Product model or specification;
Quantity;
Price;
Delivery information;
Billing information; and
Contact details.

The Company reserves the right to accept or reject an Order at Our discretion, including where there are concerns relating to product availability, pricing errors, payment issues, suspected fraud, or other circumstances affecting the Order.

An Order confirmation does not necessarily guarantee fulfilment if an error or issue is subsequently identified.

6. Order Acceptance

Once an Order is received, We may send You an Order confirmation or acknowledgement by email or through the Website.

The Company reserves the right to cancel or reject an Order before dispatch where:

The Goods are unavailable;
There is an obvious pricing or product description error;
Payment has not been successfully received;
The information provided by You is incomplete or inaccurate;
The Order appears fraudulent or suspicious;
There is an error in the Website or ordering system; or
Other circumstances prevent Us from reasonably fulfilling the Order.

If an Order is cancelled after payment has been received, We will arrange an appropriate refund where applicable.

7. Pricing

All prices displayed on the Website are stated in the applicable currency shown at the time of purchase.

The Company reserves the right to change product prices at any time without prior notice.

A price change will generally not affect an Order that has already been accepted and confirmed, except where the Order is affected by an obvious pricing error or other technical issue.

We make reasonable efforts to ensure pricing information is accurate. However, if a product has been listed at an incorrect price due to a typographical, technical, system, or human error, We reserve the right to cancel the affected Order.

8. Payment

You agree to provide valid and accurate payment information when placing an Order.

Payment must be successfully completed before the Company is required to process or dispatch an Order, unless otherwise stated on the Website.

Payment may be processed through third-party payment providers.

The Company is not responsible for payment processing failures caused by a customer’s bank, card issuer, payment provider, technical issues, insufficient funds, incorrect payment information, or other circumstances outside Our reasonable control.

9. Fraud Prevention

The Company reserves the right to conduct reasonable checks on Orders for security and fraud prevention purposes.

We may cancel or place an Order on hold if We reasonably suspect:

Fraudulent activity;
Unauthorized payment;
Misuse of payment information;
False customer information;
Abnormal ordering activity; or
Other activity that may expose the Company or another party to financial or security risks.

Where appropriate, We may request additional information to verify an Order.

10. Delivery

The Company will arrange delivery of Goods to the delivery address provided by You during checkout.

You are responsible for ensuring that the delivery information provided is accurate and complete.

The Company will not be responsible for delays or failed deliveries caused by:

Incorrect or incomplete delivery information;
Recipient being unavailable;
Failed delivery attempts;
Refusal to accept the parcel;
Courier operational issues;
Severe weather;
Public holidays;
Natural disasters;
Government restrictions;
Service interruptions;
Other circumstances outside the Company’s reasonable control.

Delivery times are estimates unless expressly stated otherwise.

For further information regarding delivery, please refer to the Company’s Shipping Policy.

11. Inspection Upon Delivery

Customers are encouraged to inspect their parcel and Goods immediately upon receipt.

If You receive a wrong, damaged, defective, or materially incorrect product, You must notify the Company within the timeframe specified in Our Return, Refund and Exchange Policy.

Customers are strongly advised to record a clear and continuous unboxing video showing the unopened parcel, shipping label, packaging, and Goods received.

Failure to provide the required evidence may affect the Company’s ability to assess a return, refund, exchange, or replacement request.

12. Returns, Refunds and Exchanges

All returns, refunds, exchanges, and replacements are governed by the Company’s Return, Refund and Exchange Policy.

Unless otherwise stated in that Policy, Goods are not exchangeable or refundable simply because You have changed Your mind, selected the wrong product, selected the wrong specification, or no longer require the product.

Where a return, refund, exchange, or replacement is permitted, You must comply with the requirements and procedures specified in the applicable Policy.

The Company reserves the right to reject requests that do not meet the stated requirements.

13. Customer Responsibilities

You are responsible for:

Providing accurate personal and delivery information;
Selecting the correct Goods before placing an Order;
Reviewing product descriptions and specifications;
Ensuring the Goods are suitable for Your intended use;
Using Goods in accordance with applicable instructions;
Inspecting Goods upon receipt;
Keeping Order and payment information secure;
Providing accurate information when contacting the Company; and
Complying with these Terms & Conditions.

The Company is not responsible for problems caused by inaccurate information supplied by You.

14. Electronic Products and Accessories

Our Goods may include electronic products and accessories such as cables, connectors, earphones, headphones, speakers, and related accessories.

You are responsible for ensuring that products are used correctly and in accordance with applicable manufacturer instructions and specifications.

The Company will not be responsible for damage caused by:

Improper installation;
Incorrect connection;
Excessive force;
Unauthorized modification;
Physical damage;
Water or liquid damage where the product is not designed for such exposure;
Electrical misuse;
Use with incompatible equipment;
Negligence;
Accidental damage;
Failure to follow manufacturer instructions; or
Normal wear and tear.

15. Intellectual Property

All intellectual property rights relating to the Service and its Content belong to the Company or its respective licensors, unless otherwise stated.

This includes, but is not limited to:

Company names;
Logos;
Trademarks;
Product images;
Website designs;
Graphics;
Text;
Layouts;
Photographs;
Videos;
Software;
Website functionality; and
Other original materials.

You may access and use the Content for personal and lawful purposes in connection with using the Service.

You may not reproduce, modify, distribute, publish, sell, license, display, transmit, or commercially exploit Website Content without prior written permission from the Company or the relevant rights holder.

16. User Accounts

Where the Website allows You to create an Account, You are responsible for maintaining the confidentiality of Your login credentials.

You agree to:

Provide accurate information;
Keep Your password confidential;
Not share Your Account credentials with unauthorized persons;
Notify Us promptly if You believe Your Account has been compromised; and
Take reasonable steps to protect Your Account.

You are responsible for activities conducted through Your Account unless the activity resulted from circumstances outside Your reasonable control.

The Company reserves the right to suspend or terminate Accounts that violate these Terms & Conditions.

17. Privacy

Your use of the Service may involve the collection and processing of personal information.

The Company’s handling of personal information is described in Our Privacy Policy.

By using the Service, You acknowledge that You have reviewed the Privacy Policy and understand that information may be collected, used, stored, and disclosed as described therein.

18. Third-Party Services

The Service may rely on or integrate with third-party services, including payment providers, delivery providers, hosting providers, analytics providers, communication platforms, and other service providers.

Third-party services may have their own terms and privacy policies.

The Company does not control all third-party services and is not responsible for their independent acts, omissions, policies, availability, or performance.

Your use of a third-party service may be subject to the terms imposed by that third party.

19. Third-Party Links

The Website may contain links to third-party websites.

These links are provided for convenience and informational purposes.

The Company does not necessarily endorse or control third-party websites and is not responsible for their content, availability, security, privacy practices, or terms.

You access third-party websites at Your own risk.

20. Website Availability

We aim to keep the Service available and functioning properly. However, We do not guarantee that the Website will always be available, uninterrupted, secure, or free from errors.

The Service may occasionally be unavailable due to:

Maintenance;
Software updates;
Server issues;
Hosting problems;
Cybersecurity incidents;
Technical failures;
Internet disruptions;
Third-party service failures; or
Other circumstances beyond Our reasonable control.

The Company may modify, suspend, restrict, or discontinue any part of the Service at any time.

21. Disclaimer of Warranties

To the maximum extent permitted by applicable law, the Service and its Content are provided on an “as is” and “as available” basis.

The Company does not guarantee that:

The Website will always operate without interruption;
The Website will be free from errors;
All information will always be complete or accurate;
The Website will be free from viruses or other harmful components;
The Service will meet every user’s particular requirements; or
Any particular result will be achieved through use of the Service.

Nothing in these Terms & Conditions is intended to exclude or limit any rights or protections that cannot legally be excluded or limited under applicable law.

22. Limitation of Liability

To the maximum extent permitted by applicable law, the Company shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive loss or damage arising from or relating to:

Your use of or inability to use the Service;
Your reliance on Website Content;
Delays or interruptions;
Third-party services;
Payment processing issues;
Delivery delays;
Unauthorized access caused by circumstances outside the Company’s reasonable control;
Loss of data;
Loss of profits, revenue, business, or opportunities; or
Other matters arising from Your use of the Service.

Nothing in these Terms & Conditions excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

23. Indemnification

To the extent permitted by applicable law, You agree to indemnify and hold harmless VIBRANT VELLUM SDN BHD and its directors, officers, employees, agents, representatives, and service providers from claims, losses, liabilities, damages, costs, and expenses arising from:

Your violation of these Terms & Conditions;
Your misuse of the Service;
Your violation of applicable laws or regulations;
Your infringement of third-party rights;
Your unauthorized use of Website Content; or
Your fraudulent, negligent, or unlawful activities.

24. Prohibited Activities

Without limiting any other provision of these Terms & Conditions, You must not:

Attempt to gain unauthorized access to the Website;
Interfere with Website security;
Introduce malicious code or harmful software;
Use automated systems to scrape or collect Website information without authorization;
Copy Website Content for commercial purposes without permission;
Misrepresent Your identity;
Use another person’s Account without authorization;
Submit fraudulent Orders;
Abuse promotional offers or discounts;
Manipulate prices or Website functionality;
Interfere with another customer’s use of the Website; or
Use the Website for any unlawful or fraudulent purpose.

25. Suspension and Termination

The Company may suspend, restrict, or terminate Your access to the Service without prior notice where We reasonably believe that You have:

Violated these Terms & Conditions;
Engaged in fraudulent or unlawful activity;
Misused the Website;
Attempted to compromise Website security; or
Otherwise created a risk to the Company, other users, or the Service.

Upon termination, any provisions that by their nature should continue to apply shall remain effective.

26. Force Majeure

The Company shall not be responsible for any failure, delay, interruption, or inability to perform its obligations where such failure or delay results from circumstances beyond Our reasonable control.

Such circumstances may include, without limitation:

Natural disasters;
Floods;
Fires;
Severe weather;
Epidemics or pandemics;
War;
Terrorism;
Civil unrest;
Government actions;
Strikes;
Labour disputes;
Power failures;
Internet or telecommunications failures;
Cybersecurity incidents;
Courier disruptions;
Supplier disruptions;
Payment service interruptions; or
Other events beyond the Company’s reasonable control.

Where such circumstances occur, We may take reasonable steps to minimize their effects but shall not be liable for resulting delays or failures to the extent permitted by applicable law.

27. Changes to These Terms & Conditions

The Company reserves the right to update, modify, amend, or replace these Terms & Conditions at any time.

Changes will become effective when the updated Terms & Conditions are published on the Website, unless otherwise stated.

Your continued use of the Service after the updated Terms & Conditions are published constitutes acceptance of the revised Terms & Conditions.

You are encouraged to review these Terms & Conditions periodically.

28. Severability

If any provision of these Terms & Conditions is determined to be invalid, unlawful, or unenforceable by a court or competent authority, that provision shall be interpreted or modified to the minimum extent necessary to make it enforceable where legally possible.

The remaining provisions shall continue in full force and effect.

29. Waiver

A failure by the Company to enforce any provision of these Terms & Conditions shall not constitute a waiver of Our right to enforce that provision or any other provision in the future.

Any waiver must be expressly made by the Company to be effective.

30. Entire Agreement

These Terms & Conditions, together with the Company’s Privacy Policy, Shipping Policy, Return, Refund and Exchange Policy, and any other policies published on the Website, constitute the entire agreement between You and the Company concerning Your use of the Service and purchase of Goods, except where additional terms are expressly agreed.

31. Governing Law

These Terms & Conditions shall be governed by and construed in accordance with the laws of Malaysia, without regard to conflict of law principles.

Any dispute, controversy, claim, or disagreement arising out of or relating to these Terms & Conditions, the Service, or the purchase or use of Goods shall be subject to the applicable laws and jurisdiction of Malaysia.

Where permitted by applicable law, You agree to submit to the jurisdiction of the courts of Malaysia in relation to any dispute arising from or connected with these Terms & Conditions.

Nothing in this section prevents either party from exercising any rights or remedies available under applicable Malaysian law.

32. Compliance with Applicable Laws

You agree to use the Service and purchase Goods in compliance with all applicable laws, rules, regulations, and requirements.

The Company reserves the right to take reasonable action where We believe that an Order or use of the Service may violate applicable laws or regulatory requirements.

33. Contact Us

If You have any questions, concerns, complaints, or requests regarding these Terms & Conditions, please contact Us using the details below:

VIBRANT VELLUM SDN BHD
Website: https://vibrantvellum.online/
Business: Cables and Connectors, Earphones, Headphones, Speakers, and Accessories
Email: vibrant-vellum@outlook.com

When contacting Us, please provide sufficient information for Us to identify and respond to Your enquiry.

34. Acknowledgement

By accessing or using https://vibrantvellum.online/, creating an Account, placing an Order, or purchasing Goods through the Service, You acknowledge that You have read, understood, and agreed to these Terms & Conditions.

If You do not agree to these Terms & Conditions, You should discontinue use of the Service and refrain from placing Orders through the Website.