This Privacy Policy explains how VIBRANT VELLUM SDN BHD (“Company”, “we”, “us”, or “our”) collects, uses, discloses, stores, and protects personal information when you visit or use our website at https://vibrantvellum.online/.
Our business specializes in Cables and Connectors, Earphones, Headphones, Speakers, and Accessories.
By accessing or using our website, placing an order, creating an account, contacting us, or otherwise providing your personal information to us, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
We may collect personal information that you voluntarily provide to us when you use our website or purchase our products.
Depending on how you interact with our website, the information we may collect includes:
- Full name;
- Billing and shipping address;
- Email address;
- Telephone or mobile number;
- Account login information;
- Order and purchase details;
- Product information;
- Payment and transaction information;
- Delivery information;
- Customer service communications;
- Information provided when submitting a return, refund, exchange, or complaint request;
- Photographs, videos, or other supporting documents provided in connection with an order or product issue; and
- Any other information you voluntarily provide to us.
We may also automatically collect certain technical information when you visit our website, such as your IP address, browser type, device type, operating system, pages visited, referring website, and general website usage information.
2. How We Collect Your Information
We may collect personal information through various methods, including when you:
- Visit or browse our website;
- Create an account;
- Place an order;
- Make a payment;
- Submit your shipping or billing information;
- Subscribe to communications or marketing materials;
- Contact us by email or through other communication channels;
- Submit a return, refund, exchange, or product complaint;
- Participate in promotions or other activities offered through our website; or
- Otherwise voluntarily provide information to us.
Certain information may also be collected automatically through cookies, analytics tools, server logs, and similar technologies.
3. Use of Personal Information
We may use the information we collect for purposes including:
- Processing and fulfilling your orders;
- Processing payments and transactions;
- Arranging delivery of purchased products;
- Providing customer support;
- Responding to enquiries and requests;
- Processing return, refund, exchange, replacement, or complaint requests;
- Verifying orders and transactions;
- Maintaining and managing customer accounts;
- Improving our website, products, services, and customer experience;
- Detecting, preventing, and investigating fraudulent, unauthorized, or illegal activities;
- Maintaining website security;
- Communicating with you regarding your orders, purchases, account, or enquiries;
- Sending promotional or marketing communications where permitted and where you have provided the appropriate consent;
- Complying with applicable laws, regulations, legal obligations, and lawful requests;
- Maintaining business and transaction records; and
- Performing other purposes reasonably necessary for operating our business.
4. Order and Payment Information
When you place an order through our website, we need to collect certain information to process and fulfil your purchase.
This may include your name, contact information, billing address, shipping address, order details, and payment-related information.
Payment transactions may be processed through third-party payment service providers. Where applicable, payment information may be transmitted directly to the relevant payment provider and handled in accordance with that provider’s privacy and security practices.
We may retain transaction records necessary for accounting, business, customer service, fraud prevention, legal, and regulatory purposes.
5. Delivery Information
To deliver products purchased through our website, we may provide relevant information to delivery or logistics providers.
This may include information such as:
- Recipient name;
- Delivery address;
- Contact number;
- Order number; and
- Information necessary to facilitate delivery.
Such information will be used for the purpose of fulfilling and delivering your order.
6. Cookies and Similar Technologies
Our website may use cookies and similar technologies to improve website functionality, performance, security, and user experience.
Cookies may allow us to:
- Remember certain preferences;
- Maintain shopping cart functionality;
- Improve website navigation;
- Understand how visitors use our website;
- Analyze website performance;
- Improve our products and services; and
- Support website security and functionality.
You may configure your browser to refuse or restrict cookies. However, disabling certain cookies may affect the functionality or availability of some features of our website.
7. Website Analytics
We may use analytics and similar technologies to understand how visitors interact with our website.
This information may include pages visited, time spent on the website, browser information, device information, approximate location information, and other technical usage information.
Analytics information helps us understand website performance and improve the overall customer experience.
8. Disclosure of Personal Information
We do not sell or rent your personal information to third parties.
However, we may disclose or provide access to relevant personal information to third parties where reasonably necessary to operate our business and provide our services.
These third parties may include:
- Payment service providers;
- Delivery and logistics providers;
- Website hosting providers;
- Website and technology service providers;
- IT and technical support providers;
- Analytics and marketing service providers;
- Professional advisers;
- Legal, regulatory, or governmental authorities where required or permitted by law; and
- Other service providers engaged by us to support our business operations.
Third parties receiving personal information are expected to handle such information appropriately and only for legitimate purposes.
9. Marketing Communications
Where permitted by applicable law, we may use your contact information to send information about our products, promotions, offers, updates, or other marketing communications.
You may choose to stop receiving marketing communications by following the unsubscribe instructions provided in the relevant communication or by contacting us directly.
Please note that even if you opt out of marketing communications, we may still send you essential non-marketing communications relating to your orders, transactions, account, or other necessary matters.
10. Data Security
We take reasonable measures to protect personal information against unauthorized access, disclosure, alteration, misuse, loss, or destruction.
These measures may include appropriate technical, administrative, and organizational safeguards.
However, no method of transmission over the Internet or method of electronic storage can be guaranteed to be completely secure.
Accordingly, while we take reasonable steps to protect your personal information, we cannot guarantee absolute security of information transmitted to or stored by us.
11. Retention of Personal Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, providing services, maintaining business records, resolving disputes, preventing fraud, and complying with legal or regulatory obligations.
When personal information is no longer reasonably required, we may delete, anonymize, or securely dispose of it in accordance with our applicable procedures and legal obligations.
12. Third-Party Websites and Services
Our website may contain links to third-party websites, platforms, payment services, social media services, or other external websites.
If you access a third-party website or service through a link on our website, that third party may collect and process your information according to its own privacy policy and terms.
We are not responsible for the privacy practices, content, security, or handling of personal information by third-party websites or services.
We encourage you to review the privacy policies of any third-party websites or services you use.
13. Children’s Privacy
Our website is intended for general consumers and is not specifically directed toward children.
We do not knowingly seek to collect personal information from children where prohibited by applicable law.
If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can review and take appropriate action where required.
14. Your Rights
Subject to applicable laws and regulations, you may have rights relating to your personal information, including the right to:
- Request access to personal information we hold about you;
- Request correction of inaccurate or incomplete personal information;
- Request information about how your personal information is used;
- Withdraw consent where processing is based on consent, subject to applicable limitations;
- Request deletion of personal information where legally applicable; and
- Raise questions or concerns regarding our handling of your personal information.
Certain requests may be subject to applicable legal requirements, verification procedures, limitations, or exceptions.
To protect your information, we may need to verify your identity before responding to certain requests.
15. Accuracy of Personal Information
You are responsible for providing accurate, complete, and up-to-date personal information when using our website.
If your personal information changes, you should notify us or update your account information where the relevant functionality is available.
We may rely on the information provided by you to process orders, communicate with you, arrange deliveries, and provide our services.
16. Withdrawal of Consent
Where we rely on your consent to collect, use, or process your personal information, you may withdraw that consent by contacting us.
Withdrawal of consent does not affect the lawfulness of processing that occurred before the withdrawal.
In some circumstances, withdrawing consent may affect our ability to provide certain products, services, communications, or website functionality.
17. Data Transfers
Where necessary for business operations, your personal information may be processed or stored by service providers located in Malaysia or other jurisdictions.
Where personal information is transferred to another jurisdiction, we will take reasonable steps to ensure that the information is handled in accordance with applicable privacy and data protection requirements.
18. Changes to This Privacy Policy
We may update or modify this Privacy Policy from time to time to reflect changes in our business practices, website functionality, services, legal requirements, or privacy practices.
Any updated Privacy Policy will be published on our website with the revised effective date.
We encourage you to review this Privacy Policy periodically to remain informed about how we handle personal information.
19. Contact Us
If you have any questions, requests, or concerns regarding this Privacy Policy or the handling of your personal information, please contact us using the details below:
VIBRANT VELLUM SDN BHD
Website: https://vibrantvellum.online/
Business: Cables and Connectors, Earphones, Headphones, Speakers, and Accessories
Email: vibrant-vellum@outlook.com
When contacting us regarding your personal information, please provide sufficient details for us to understand and respond to your request.
20. Acknowledgement
By using our website, creating an account, placing an order, or providing personal information to VIBRANT VELLUM SDN BHD, you acknowledge that you have read and understood this Privacy Policy and understand how your personal information may be collected, used, disclosed, and protected as described above.