Interpretation and Definitions
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Disclaimer:
● “Company” (referred to as either “the Company”, “We”, “Us” or “Our” in this Disclaimer) refers to VIBRANT VELLUM SDN BHD
● “Goods” refers to the items offered for sale on the Service.
● “Orders” means a request by You to purchase Goods from Us.
● “Service” refers to the VIBRANT VELLUM SDN BHD, accessible from https://vibrantvellum.online/
● “You” means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
1. Overview
This Shipping Policy outlines the procedures and terms related to the shipment of Orders placed on https://vibrantvellum.online/. At VIBRANT VELLUM SDN BHD, we are committed to delivering high-quality speakers, headphones, earphones, cables, and connectors efficiently and securely to our customers across Malaysia.
We aim to provide a seamless and cost-effective shopping experience. That’s why all deliveries are offered free of charge, and shipping is completed within a standard delivery timeframe of 7 business days.
2. Shipping Area
Our shipping services are currently limited to Malaysia only. We do not offer international shipping at this time. All Orders must be for delivery within Malaysia, and any Orders placed with international delivery addresses will be automatically cancelled and refunded.
We strive to reach customers across all states and territories in Malaysia, including Peninsular Malaysia, Sabah, and Sarawak.
3. Shipping Fees
We are pleased to offer FREE shipping on all Orders placed through our website.
There are no hidden fees, no minimum purchase requirements, and no extra charges for delivery.
4. Delivery Timeline
Orders will be processed and packed within 1–2 business days of payment confirmation. Once the Order is processed, the Goods will be shipped, and you can expect delivery within 7 business days from the confirmation date.
Please note the following:
- Business days exclude Saturdays, Sundays, and public holidays.
- During periods of high demand (e.g., festive seasons or promotions), slight delays may occur.
We work closely with trusted local courier partners to ensure that all shipments are handled with care and delivered promptly.
5. Order Processing
Each Order is carefully reviewed and packed to ensure that you receive your items in excellent condition. After your Order has been successfully placed, you will receive an email confirmation. Once your Order is shipped, we will send you a shipping notification email that may include a tracking number (if available).
6. Tracking Your Order
Depending on the courier used for your delivery, you may receive a tracking number via email or SMS once your Order is dispatched. You can use this tracking number to monitor the status of your shipment on the courier’s website.
If you do not receive tracking information within 48 hours of your shipping confirmation, please contact our customer support for assistance.
7. Delivery Attempts & Address Accuracy
Please ensure that all delivery details provided at checkout are accurate. This includes your name, delivery address, postcode, and contact number.
If a delivery attempt fails due to:
- An incorrect or incomplete address;
- Inability to contact the recipient;
- No one available to receive the parcel;
…the courier service may attempt redelivery or return the package to us. We will then get in touch to make arrangements for redelivery.
8. Delivery Issues and Delays
While we aim to ensure all deliveries are made within the stated timeframe, there may be rare occasions when delivery is delayed due to:
- Courier delays
- Unforeseen weather events
- Public holidays
- High shipment volumes
- Logistic issues in remote areas
In such cases, VIBRANT VELLUM SDN BHD shall not be held liable for any delay beyond our control, but we will assist you in tracking your parcel and resolving any issues as quickly as possible.
9. Loss or Damage During Shipping
All shipments are carefully packed, but if your parcel is lost or arrives damaged:
- Please notify us within 3 days of receiving the Order (or from expected delivery date for lost items).
- Include photos of the damaged packaging and Goods (if applicable).
- We will work with the courier to investigate and may offer a replacement or refund, depending on the situation.
10. Packaging and Sustainability
We aim to minimize waste by using efficient and protective packaging that ensures your Goods arrive safely. Our packaging may include recyclable materials where possible to support environmental sustainability.
11. Amendments to This Policy
VIBRANT VELLUM SDN BHD reserves the right to update or modify this Shipping Policy at any time without prior notice. Any changes will be posted on our website, and continued use of our Service after such changes constitutes your acknowledgment and agreement.
Contact Us
If you have any questions about this Shipping Policy, You can contact Us:
● By visiting this page on our website: https://vibrantvellum.online/
● By sending us an email: vibrant-vellum@outlook.com